Privacy Policy
Effective October 21, 2026
Operix Services LLC ("Operix", "we", "us") provides cargo and courier delivery in New York and New Jersey through our drivers and the Operix Delivery app. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Account information: name, company, email address, phone number and password for business customers, drivers and staff.
- Delivery information: pickup and drop-off addresses, contact names and phone numbers, package descriptions, delivery instructions and requested delivery times.
- Proof of delivery: photos, signatures, the receiver's name, and the time and place of delivery.
- Driver location: the GPS location of our drivers while they are on shift, used to dispatch and track deliveries.
- Technical information: device and app information needed to sign you in and send app notifications.
How we use information
- To schedule, perform, track and confirm deliveries.
- To send delivery status notifications by email, app notification and text message.
- To bill customers and resolve disputes or claims.
- To keep our service safe and to meet legal obligations.
We do not sell personal information.
Text messaging (SMS)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Phone numbers are used only to send delivery status messages for the delivery they were provided for.
See our SMS Terms for message frequency, rates and how to opt out.
Who we share information with
We share information only as needed to provide our service:
- The business customer who booked a delivery, and the receiver of that delivery, can see its status and proof of delivery.
- Service providers that run our systems on our behalf, such as cloud hosting (Google Firebase), email delivery (Resend) and text message delivery (Twilio). They may use the information only to provide those services to us.
- Authorities, when required by law.
How long we keep information
We keep delivery records and proof of delivery for up to three years to support billing, disputes and insurance claims, then delete them. Driver location history is kept only as long as needed for the related deliveries.
Security
Information is encrypted in transit and at rest, and access is limited by role: customers see only their own deliveries, drivers only their assigned jobs.
Your choices
- Reply STOP to any Operix text message to stop texts.
- Contact us to access, correct or delete your information.
Contact
Operix Services LLC
173 Ridgewood Avenue, Newark, NJ 07108
contact@operixservices.com · (347) 784-1290