Terms of Service
Effective October 21, 2026
These terms apply to delivery services provided by Operix Services LLC ("Operix") and to use of the Operix Delivery app and website. By booking a delivery or using the app, you agree to these terms.
Our service
Operix provides local cargo and courier delivery within New York and New Jersey using our own drivers and vehicles. Service levels (scheduled, same day, rush), service area and prices are confirmed when a delivery is accepted.
Accounts
Business accounts are reviewed before activation. You are responsible for keeping your login details safe and for deliveries booked through your account.
Booking and pricing
- Quotes shown in the app are estimates. The price is confirmed by Operix when we accept the delivery.
- Tolls, waiting time beyond a reasonable period, after-hours service and cancellations after a driver has been dispatched may be charged.
- Invoices are due according to the payment terms agreed for your account.
What you can ship
You must describe packages accurately. We do not carry illegal items, weapons, explosives, hazardous materials, live animals, or items requiring special licenses unless agreed in writing. Medical customers should label packages with internal reference numbers rather than patient information.
Delivery and proof
We deliver to the address and receiver you provide. Our driver may record a photo, signature, receiver name, time and location as proof of delivery. If delivery is not possible (for example, the receiver is absent or the business is closed), we will contact you to retry, return or reschedule.
Notifications
By booking a delivery you agree that Operix may send delivery status messages by email, app notification and text message to you and to the receiver whose phone number you provide. You confirm the receiver has agreed to receive these messages. See our SMS Terms.
Claims and liability
Report damaged or missing items within 48 hours of the scheduled delivery. Our liability for loss or damage is limited to the amount agreed for your account, or if none was agreed, to the delivery charge for that shipment, except where the law does not allow such a limit.
Changes
We may update these terms. The effective date at the top shows when they last changed.
Governing law
These terms are governed by the laws of the State of New Jersey.
Contact
Operix Services LLC
173 Ridgewood Avenue, Newark, NJ 07108
contact@operixservices.com · (347) 784-1290